|Title:||Admissions Support Specialist|
Career Quest Learning Centers, Inc.
The Admissions Support Specialist, working in a fast paced and dynamic environment, is responsible for supporting Career Quest’s branch campuses by setting appointments for prospective students to discuss their education objectives.
Essential Duties and Responsibilities include the following:
Respond to phone and email inquiries from potential students and schedule appointments to meet with a Admissions Representative. Reschedule appointments as necessary.
Maintain campus admissions calendars to ensure appointment accuracy.
Distribute and mail school and program information to prospective students.
Maintain computer records of all telephone calls and inquiries received. Add inquiries into student information system.
Maintain the inquiry management system for record keeping and reports.
Review weekly and monthly reports for all inquiries, appointments, interviews and enrollments.
Distributes bulk mailings for all prospective applicants.
Contact no shows to encourage them to reschedule their appointments.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Positive interpersonal skills are required. Must have basic computer skills and the ability to organize, prioritize, and manage time well.
Education and/or Experience:
High School Diploma, or equivalent; verbal and written communications skills; two (2) years of call center and/or receptionist experience required; proficiency in computer business applications and keyboarding (45 wpm).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision. The employee must be able to communicate verbally via telephone and face-to-face.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work performed is carried out in an office and classroom setting. The noise level in the work environment is usually quiet. There are no environmental hazards.